1xbit FAQ — Every Question Pakistani Players Ask, Answered

No. Each person is permitted to hold only one active 1xbit account. Creating multiple accounts — whether under your own name, a different name, or on different devices — is a direct violation of 1xbit's Terms and Conditions and will result in all associated accounts being suspended and any balance forfeited. If you have forgotten your login details or cannot access your existing account, contact support at support@1xbit-win.com for account recovery assistance.

You do not need to submit documents to register or start playing on 1xbit. Identity verification (KYC) is required before your first withdrawal. At that stage, you will typically need to provide:

• A clear copy of your CNIC (front and back) or valid passport
• Proof of your deposit payment method (e.g., a screenshot of your JazzCash or Easypaisa account showing your mobile number)

Additional documents may be requested at 1xbit's discretion for larger withdrawals. Submitting accurate documents speeds up the verification process significantly.

If you've forgotten your password, contact 1xbit support via live chat or email at support@1xbit-win.com. Our team will verify your identity using the mobile number and details associated with your account, and then guide you through the password reset process. For security, 1xbit will never ask for your current password — be cautious of anyone claiming to be from 1xbit support who does ask for your password.

To change the mobile number or email associated with your 1xbit account, log in and go to Account Settings, then the Personal Details section. Changing contact details will require identity verification to confirm it is the genuine account holder making the change. If you are unable to log in and need to update your contact details, contact support directly at support@1xbit-win.com with identity documents ready.

The minimum age to register, deposit, and play on 1xbit is 18 years. This requirement is strictly enforced. During registration, you confirm your date of birth and agree to 1xbit's age policy. 1xbit reserves the right to request proof of age at any time, and any account found to belong to a person under 18 will be immediately suspended with all funds voided. If you believe an underage person has created a 1xbit account, please report it to support immediately.

Log in to your 1xbit account and go to the Cashier section. Select JazzCash as your deposit method. Enter the amount you wish to deposit (in PKR) and follow the on-screen instructions — you will typically need to approve the transaction in your JazzCash app or via SMS on your registered JazzCash number. JazzCash deposits on 1xbit are usually credited to your account balance within seconds to a few minutes. If a deposit is not reflected within 15 minutes, contact 1xbit support with your transaction reference number.

1xbit accepts the following payment methods for Pakistani players:

• JazzCash — Pakistan's most widely used mobile wallet
• Easypaisa — Telenor's mobile banking platform
• NayaPay — Digital wallet and payments app
• SadaPay — Pakistani fintech mobile wallet
• IBFT (Bank Transfer) — Direct bank-to-bank transfer
• Visa / Mastercard — Debit and credit cards issued by Pakistani banks

All transactions are processed in Pakistani Rupees (PKR) with no currency conversion charges applied by 1xbit.

Minimum deposit amounts on 1xbit vary by payment method and are displayed in the Cashier at the time you make your deposit. 1xbit keeps minimum deposit amounts accessible for all budget levels. Current minimum limits for each method are shown when you select that payment method in the cashier — always check there for the most up-to-date figures as these can change with promotions or payment provider updates.

JazzCash and Easypaisa deposits are typically instant. IBFT and card deposits can take longer. If your deposit has not appeared after 15 minutes for mobile wallets or 24 hours for bank transfers, contact 1xbit support at support@1xbit-win.com. Please have ready: your 1xbit account mobile number, the amount deposited, the payment method used, the date and time of the transaction, and the transaction reference number from your JazzCash, Easypaisa, or bank app. This speeds up the investigation considerably.

1xbit does not charge any fees on deposits. However, your payment provider — JazzCash, Easypaisa, your bank, or card issuer — may apply their own transaction charges. These are outside 1xbit's control. To avoid surprises, check your payment provider's fee schedule before making a deposit. For most JazzCash and Easypaisa users, standard wallet-to-wallet transactions have minimal or no fees within the standard transaction limits.

Yes. PKR is the default and only currency for Pakistani player accounts on 1xbit. All deposits, account balances, bets, winnings, and withdrawals are displayed and processed in Pakistani Rupees. There is no currency conversion, no USD or EUR pricing — everything you see on 1xbit is in PKR. This is one of the key reasons 1xbit is built specifically for the Pakistani market.

Log in to your 1xbit account, go to the Cashier, and select Withdrawal. Choose JazzCash as your withdrawal method, enter the amount you wish to withdraw, and confirm the transaction. The funds will be sent to the JazzCash number registered on your 1xbit account. Withdrawal processing times vary — JazzCash withdrawals are typically processed within a few hours once your identity has been verified. First-time withdrawals require completed KYC verification.

Processing times vary by method. As a general guide: JazzCash and Easypaisa withdrawals are typically processed within a few hours. IBFT bank transfers may take 1–3 business days depending on your bank. Card withdrawals may take 3–5 business days depending on your card issuer. These timeframes apply to verified accounts. Unverified accounts must complete KYC identity verification before any withdrawal is processed, which can add time on the first withdrawal only.

The most common reasons for a pending withdrawal on 1xbit are:

• Your identity verification (KYC) has not been completed — this is required for all first withdrawals
• You have active bonus funds that have not met their wagering requirements
• The withdrawal request is within normal processing times for the selected method
• Additional documentation has been requested by 1xbit's security team

If your withdrawal has been pending longer than the standard processing time without explanation, contact support at support@1xbit-win.com.

Yes, minimum withdrawal amounts apply on 1xbit and vary by payment method. The current minimums for each withdrawal method are displayed in the Cashier when you submit a withdrawal request. As with deposits, these figures can change — always check the Cashier for current limits. If your available balance is below the minimum withdrawal amount for your preferred method, consider using an alternative method with a lower minimum, or accumulate additional winnings before withdrawing.

1xbit's standard policy is that withdrawals must be processed to the same method used for the deposit wherever possible — this is an anti-money-laundering measure common across all regulated platforms. If your original deposit method is no longer available (e.g., a closed account or expired card), contact 1xbit support who will guide you through the process of updating your withdrawal method, which may require additional identity verification.

1xbit does not apply withdrawal processing fees on standard withdrawals. Your receiving payment provider — JazzCash, Easypaisa, bank, or card issuer — may apply their own incoming transfer fees. These are not within 1xbit's control. For the majority of Pakistani users receiving funds to JazzCash or Easypaisa, incoming transfers typically have no fee for standard amounts. Check your wallet's incoming transfer terms for clarity.

1xbit offers a welcome bonus to new players on their first deposit. The bonus is applied automatically when you make your first deposit as a registered player. The specific bonus amount, percentage match, and any minimum deposit requirements are displayed in the promotions section of your account and are updated periodically. For the most current welcome bonus terms, check the Promotions page after registering your account. Full wagering requirements and terms apply — please read them before depositing.

A wagering requirement is the total amount you need to bet before bonus funds can be withdrawn as cash. For example, a Rs 1,000 bonus with a 20x wagering requirement means you need to place Rs 20,000 in eligible bets before the bonus converts to withdrawable cash. Not all game bets contribute equally — some games may contribute 100% toward the wagering requirement, while others contribute less or nothing at all. Always check the specific wagering terms for each bonus in the 1xbit promotions section before claiming.

No. Bonus funds cannot be withdrawn until the associated wagering requirements have been fully met. Your cash balance and bonus balance are typically shown separately in your 1xbit account wallet. You can withdraw your cash balance at any time (subject to minimum withdrawal limits and KYC verification), but the bonus balance remains locked until wagering is complete. If you do not wish to complete the wagering requirements, you may be able to forfeit the bonus from account settings — contact support for guidance on this option.

Yes, all 1xbit bonuses have an expiry period. The specific expiry date for each bonus is stated in the bonus terms at the time of claiming. If wagering requirements are not met within the expiry period, the remaining bonus balance and any winnings derived from it are typically forfeited. The expiry date and your progress toward wagering requirements are visible in your account's Bonus section, so you can track where you are at any time.

Welcome bonuses are usually applied automatically, but there are a few reasons they might not appear: the deposit amount may have been below the minimum required for the bonus; the bonus may require a promo code that was not entered during registration; the promotion may have expired; or there may have been a brief processing delay. Check your Bonus section in account settings. If the bonus is still not showing after 30 minutes, contact support at support@1xbit-win.com with details of your deposit and registration.

Yes. 1xbit runs regular promotions for existing players including reload bonuses, cashback offers, game-specific promotions, and seasonal events. These promotions are available in the Promotions section of your logged-in account and may also be communicated via SMS or email if you have opted into marketing communications. The availability and terms of ongoing promotions vary — always check current terms in the Promotions section before participating.

1xbit offers a full library of games tailored for Pakistani players:

• Teen Patti — Live dealer, 24/7 tables
• Andar Bahar — Live dealer, fast rounds
• Baccarat — Multiple live table variants
• Roulette — European, American and live formats
• Poker — Multiple variants including Teen Patti Poker
• Jackpot Slots — Progressive jackpots in PKR
• Virtual Sports — Football, cricket and more, every few minutes

All games are accessible immediately after login, with no separate download required.

Yes. All 1xbit games, including live casino tables for Teen Patti, Baccarat, Andar Bahar, and Roulette, are fully optimised for mobile play on Android and iPhone. There is no app to download — log in at 1xbit-win.com in your phone's browser and the platform adapts automatically to your screen. Live casino games stream smoothly on standard 4G connections. For the best experience, use Chrome on Android or Safari on iPhone with a stable internet connection.

Minimum bet amounts vary by game and table on 1xbit. Live casino tables for Teen Patti, Baccarat, and Roulette have multiple table options with different stake levels — low-stakes tables are available for players with smaller budgets. The current minimum bet for each table is displayed in the game lobby before you join. 1xbit regularly adds new tables to accommodate different budget levels for Pakistani players.

Virtual Sports on 1xbit are computer-generated sporting events that run continuously, every few minutes, 24 hours a day. They simulate football matches, cricket games, and other sports using realistic graphics and outcomes determined by a certified random number generator. You bet on the outcome of these virtual events in PKR, exactly as you would with real sports. Virtual Sports are ideal when there are no live real-world matches — there is always something to bet on. Results are determined fairly and independently of any real sporting outcome.

Yes. Jackpot Slots on 1xbit feature progressive jackpots — prize pools that grow with every bet placed by players until a winner hits the jackpot. Winnings are paid out in PKR directly to your 1xbit account balance. The current jackpot amounts are displayed in the Jackpot Slots lobby. Both low-stakes and higher-stakes slots are available, with jackpot prizes that range from modest amounts to significantly larger pools on selected games.

1xbit only offers games from established game providers who use certified random number generators (RNGs) for slots and virtual games. Live casino games use physical cards shuffled and dealt by real dealers in front of cameras — the outcome is determined by the physical dealing process, not by software. The game providers who supply content to 1xbit are subject to their own independent testing and certification requirements. For specific fairness certifications for individual games, check the game information panel within each game.

Log in to your 1xbit account, go to Account Settings, and select the Responsible Gaming section. You will find options to set a daily, weekly, or monthly deposit limit. Enter your chosen limit amount in PKR and confirm. The limit takes effect immediately. You can reduce your limit at any time without a waiting period. Increasing your limit requires a 24-hour cooling-off period — this is intentional and designed to give you time to reconsider impulsive decisions during a losing session. For full details, see our Responsible Gaming page.

Self-exclusion can be requested in two ways: through Account Settings → Responsible Gaming → Self-Exclusion, where you can select a period of 1, 3, or 6 months, 1 year, or permanent exclusion; or by contacting 1xbit support directly via live chat or at support@1xbit-win.com for immediate processing. Once active, your account is locked, all 1xbit marketing communications stop, and the exclusion cannot be shortened. Your remaining cash balance can be withdrawn before or shortly after exclusion takes effect. See our full Responsible Gaming page for all available tools.

A cool-off period is a short break from your 1xbit account without permanently closing it. Available periods are 24 hours, 48 hours, 7 days, or 30 days. During a cool-off, you cannot log in, deposit, or place bets. Your account remains intact and accessible again once the period ends. To request a cool-off, go to Account Settings → Responsible Gaming → Cool-Off Period, select your duration, and confirm. Once started, a cool-off cannot be shortened — it must run its full duration.

If you feel your gambling is becoming a problem, please take it seriously. The first step is to use 1xbit's built-in tools — set a deposit limit or request a self-exclusion immediately from Account Settings, or contact 1xbit support via live chat for immediate account restriction. You should also speak to a trusted person in your life — a family member, a close friend, or a licensed counsellor or mental health professional who has experience with behavioural issues. Recognising the problem early is the most important step. 1xbit support is available 24/7 and will never judge you for requesting help.

No. The moment a self-exclusion is activated on your 1xbit account, all promotional communications — SMS, email, or any other channel — are stopped immediately and for the duration of the exclusion. 1xbit's support team is instructed not to contact self-excluded players with marketing material. If you receive any promotional communication from 1xbit while under self-exclusion, please report it immediately to support@1xbit-win.com so we can investigate and correct the issue.

Yes. 1xbit offers session time reminders that alert you when you've been playing for a specified duration — for example, 1 hour or 2 hours. You can also enable Reality Check notifications, which pop up at set intervals during a gaming session to show you how long you've been playing and your net result, giving you the option to continue or end the session. Both tools are available in Account Settings → Responsible Gaming. We strongly recommend setting these tools before your first gaming session, not after a problem develops.